Refund policy

Last updated 2026-10-22

• 14 days, no questions asked: if fitlocale cloud isn't right for you, ask for a full refund within 14 days of your first payment, or of a renewal you didn't mean to keep.
• How to ask: Paddle, our reseller, handles payments and refunds. Find your order at paddle.net with the email you paid with, and ask for a refund there. You can also write to melliforge@gmail.com.
• Renewals: cancel before your plan renews to avoid the next charge. Cancel from your account page. A renewal charged after you cancelled is refunded in full, at any time.
• Duplicate purchases: if the same account is subscribed twice, the second subscription is cancelled automatically, and its payment is refunded on request.
• Switching plans: when you move between Team and Business, Paddle charges or credits the difference for the rest of the period, right away.
• Trial: the 14-day trial needs no card and costs nothing.